To make your shopping trip as convenient as possible, our Customer Service Centre is located on the upper level of Guildford Town Centre by London Drugs. The Customer Service staff continues to provide you with the great service you depend on.
Fax Service
The fax service at our Customer Service Centre provides a quick solution to
enhance your business and personal needs.
Prices as follows:
Local
Long Distance
(North America)
International
$1.00 / page
$2.00 / page
$5.00 / page
The cover sheet is complimentary. Call the Customer Service Centre at
604-585-1565 for more details.
Lost and Found
Stop by our Customer Service Centre to report any lost or found articles.
Enquiries please call Customer Service at 604-585-1565 (between 10am and 4pm).
Pick up for found items can be made Monday to Saturday between 10am and 4pm (sorry, no pick up's on Sundays).
Restrooms
Restrooms are located in the Food Court, on the upper level cross-over by Sears and in all department stores. Restrooms on the cross-over are renovated and are now completely touch free.
Baby changing facilities are available in the Food Court restroom and there are two Parents Rooms in the cross-over restrooms by Sears, one in the foyer and one in the Women's Washroom.
Guildford Town Centre Gift Cards
Guildford Town Centre Gift Cards make the perfect gift for anyone!
Available in any denomination from $5 to $500 per gift cards and presented in a complimentary envelope, gift cards are redeemable at most of the over 200 stores and services at Guildford Town Centre*
Buy our gift cards in person at Customer Service located near London Drugs. Pay by cash, debit, Visa or MasterCard.
For corporate or other large orders, please call Ann Morris at Customer Service, 604-585-1565, or emailamorris@ivanhoecambridge.com.
Complimentary Gift Bags and Ribbons
Visit us with your gift on the same-day and we’ll bag it up beautifully! Donations are apprecited to support the Surrey Memorial Hospital Foundation.
Stroller, Wheelchair and Walker Loans
These items are complimentary while shopping at Guildford Town Centre. Valid government issued I.D. is required.
Auto Aid
Left your lights on and need a jump-start? Our helpful Security Guards are always close at hand. Ask one directly or visit our Customer Service Centre. We can be reached at 604 585-1565.
Automated Teller Machines
Scotiabank, CIBC, Bank of Montreal and Coast Capital Savings machines are located throughout the Centre. RBC has an ATM machine located in London Drugs.
Need Help?
Ask our Roving Ambassadors! At Guildford Town Centre, we're committed to making your shopping experience as enjoyable as possible. And this includes providing our customers with roving Ambassadors during peak hours to offer assistance as needed. We offer services that include:
Assisting customers with directions and general information
Escorting customers to stores
Assisting the elderly and mothers with children
Multi-lingual support - English, Hindi, Cantonese, Punjabi, French, Tagalog
Smoke Free Environment
Guildford Town Centre is a smoke free mall for the comfort of our shoppers.
Smoking Prohibited Areas. As of June 8, all Guildford Town Centre entrances are smoke free. Smoking will be permitted only in the designated areas outlined on the maps located at each entrance.