COVID-19 - Policies and Procedures
Please note that we expect high volumes of customer traffic at Guilford Town Centre during the Holiday season. As a result, and keeping with our COVID-19 safety measures:
- Please be aware that exterior line-ups may occur at centre entrances: please dress accordingly as there may be a wait time to get into the mall.
- Plan your visit with our Virtual Line-Up management system and Curbside Pick-up to decrease your wait time on site.
A Safe Holiday Season
Due to the evolution of the situation regarding COVID-19, we have made the decision to cancel our Holiday events this year. The health and safety of our customers, tenants and employees continues to be our number one priority as we head into the holiday shopping season.
This is what we are doing to provide our customers with a safe shopping experience:
We are committed to maintaining Guildford Town Centre to the industry’s highest cleanliness standards, and we comply with the protocols and guidelines established by public health and governmental authorities.
Hand soap dispensers and hand sanitizer dispensers are available at designated locations on our property. We have implemented rigorous sanitization procedures for washrooms, tables, door handles, and other high-touch surfaces with increased frequency.
As shoppers move throughout the centre, we are relying on the collective cooperation of the public to respect measures as outlined by governmental authorities and ask that everyone follow the physical distancing measures posted throughout the property.
Food court and common area seating is available in a limited capacity. Elevators are limited to two people at a time. The Mother’s Rooms are limited to one family at a time. Amenities including water fountains, cell phone charging station, stroller rentals and access to the kid’s play park have been suspended until further notice.
Our Guest Services kiosk is open during regular shopping centre hours with new plexi-glass guards and other physical distancing measures in place. You will hear regular PA announcements as well as increased security coverage to remind shoppers of social distancing. Following Provincial health Authority orders, face masks or coverings are required to be worn in all indoor public settings and all retail stores. For details on mask requirements and enforcement visit the Government of BC website.
Please help us keep our property safe and do not enter if you are experiencing any of the following symptoms:
Cough, Difficulty Breathing, Fever.
Virtual Lineup: In an effort to provide the safest possible shopping environment Guildford Town Centre has introduced a virtual lineup management system at Guest Services and participating retailers. Visitors can reserve a time slot from home or access the system in-mall by scanning QR codes at participating retailers. Learn more about virtual queuing and see participating retailers here.
Curbside Pick-Up: In order to provide additional safe shopping solutions, select retailers are offering a Curbside Pick-Up service. We have reserved various pick-up locations in our parking lot for your convenience. In conjunction with our virtual lineup management system, shoppers can visit the shopping centre for a Curbside Pick-Up, advise retail staff of their arrival, share their location, and receive specific instructions related to their pick-up – all with ease and safety. See participating retailers here.
We are relying on the collective cooperation of the public to respect measures as outlined by governmental authorities and ask that everyone follow the physical distancing measures posted throughout the property. Thank you for your understanding and collaboration.