Services

Visit Guest Services located on the second level by Bath & Body Works and the first level near the Food Court for all your shopping centre questions.
 
At Guildford Town Centre, we're committed to making your shopping experience as enjoyable as possible. We offer services that include providing customers with directions and general information.

Lost and Found

Stop by Guest Services to report any lost or found articles. You can also call us at 604-585-1565.

Portable Phone Chargers

Borrow a portable phone charger for your smartphone at Guest Services. Compatible with all devices. Valid photo ID required. One hour time limit.

Water Bottle Refill Stations

Refill your water bottle at one of our new refill stations and help keep plastic bottles out of our landfills. There are two locations, one by the Food Court washrooms and one is by the upper level washrooms next to Shaw.

Wheelchair and Walker Loans

These items are complimentary while shopping at Guildford Town Centre. Valid government issued I.D. is required.

Stroller Rentals 

Guildford Town Centre now offers video-enabled strollers for rent. The new strollers will be located at Entrance 6 Upper Level in front of Bath and Body Work and Lower Level in front of GNC. When shopping with children, these strollers provide an enhanced shopping experience with the comforts of:
• Every stroller accommodates two children

• Two embedded entertainment tablets

• Ergonomically designed handles  

• Parcel tray for packages 

• Large soft wheels for a smooth ride

• Seat belt for child safety

• Cup holders to handle any drink size, including juice boxes

Rental cost is $10 with a one dollar refund when the stroller is returned to the stroller track. All major credit cards are accepted as a form of payment. 

Complimentary Gift Wrap

Visit us with your gift purchased at Guildford Town Centre and we’ll wrap it up beautifully!  Donations are appreciated to support the Surrey Fire Fighters' Charitable Society.

Auto Aid

Left your lights on and need a jump-start? Contact Guest Services or Security and they will make arrangements to assist you.

Interactive Play Park

Your favourite place is now their favourite place! Bring the kids to the Play Park for a 20 minute shopping break. The Play Park is located on the first level of the centre at the bottom of the London Drugs escalators.
 
PLAY PARK RULES

  1. Parents, guardians and caregivers must supervise children at all times*

  2. This Play Park is for children 12 years and younger.

  3. Please clean hands before entering.

  4. Food, gum, and drinks are not permitted inside.

  5. As a courtesy to others, please limit play time to 20 minutes.

  6. Treat everyone and everything with respect and do not run or climb.

  7. Have fun!

 
*The shopping centre does not supervise the Play Park. Please do not leave children unattended.