• Sunday 11-28 11:00am - 7:00pm
  • Monday 11-29 10:00am - 9:00pm
  • Tuesday 11-30 10:00am - 9:00pm
  • Wednesday 12-01 10:00am - 9:00pm
  • Thursday 12-02 10:00am - 9:00pm
  • Friday 12-03 10:00am - 9:00pm
  • Saturday 12-04 10:00am - 9:00pm

 

NOTICE: NOTE: Guest Services is temporarily closed on November 29th and November 30th. For immediate assistance please contact our security team at 604-587-4254.

Some stores may have hours that differ from the mall hours displayed above.

We have special hours for the holidays.

Holiday hours

COVID-19: Policies and Procedures. Learn more.

Job

Guest Services Representative - Casual

Part Time

Enthusiastically and consistently delivers on the JLL mission of "Continually striving to surprise and engage the consumer and retailer by consistently delivering a superior customer experience."

The Guest Services Representative must ensure every customer interaction is carried out in a professional, courteous and efficient manner.

SPECIFIC ACCOUNTABILITIES

- Maintain a thorough knowledge of the shopping centre's services, amenities/facilities, stores/locations and promotional activities;
- Proactively seek opportunities to create memorable customer interactions, assist customers and provide excellent service;
- Interact with shoppers and retailers in a courteous and efficient manner;
- Promote and sell shopping centre gift cards;
- Answer phone calls;
- Develop and maintain strong relationships with retailers and educate them about the centre's services;
- Assist guests by providing directions/information, answering questions, and performing other centre specific services;
- Maintain store knowledge about the different products, services, promotions and special events to be able to offer gift or store suggestions based on the shopper's needs;
- Be aware of the centre's Crisis Management Manual and maintain a clear understanding of Guest Services role and areas of responsibility as outlined in the plan;
- Participates in special projects and assumes other duties and responsibilities as assigned;
- Support the supervisor in certain administrative tasks (schedules, gift cards, etc).
- Maintain and update the display of travel brochures;
- Update contacts and inventories for tourist brochures.

KNOWLEDGE AND SKILLS REQUIRED

- High school education;
- Strong written and oral communication skills (both in French and English), multilingual skills, a plus;
- Computer skills;
- Positive attitude and a strong desire to provide excellent customer service;
- Must be able to effectively communicate with shoppers, retailers, centre Management, Service Providers and all of the shopping centre personnel;
- Must be able to work in a fast paced environment, with the ability to multi-task while maintaining a high level of professionalism;
- Conflict resolution/management skills;
- Must be friendly, approachable, proactive and solution focused;
- Flexible and able to work weekends, nights and holidays and for replacements.

Business Hours
    • Sunday 11:00am - 7:00pm
    • Monday 10:00am - 9:00pm
    • Tuesday 10:00am - 9:00pm
    • Wednesday 10:00am - 9:00pm
    • Thursday 10:00am - 9:00pm
    • Friday 10:00am - 9:00pm
    • Saturday 10:00am - 9:00pm
Holiday Hours
    • Christmas Eve - Dec. 24, 2021 10:00am - 5:00pm
    • Christmas Day - Dec. 25, 2021 Closed
    • Boxing Day - Dec. 26, 2021 8:00am - 9:00pm
    • New Years Eve - Dec. 31, 2021 10:00am - 5:00pm
    • New Years Day - Jan. 1, 2022 11:00am - 7:00pm