• Tuesday 05-24 10:00am - 7:00pm
  • Wednesday 05-25 10:00am - 7:00pm
  • Thursday 05-26 10:00am - 7:00pm
  • Friday 05-27 10:00am - 9:00pm
  • Saturday 05-28 10:00am - 9:00pm
  • Sunday 05-29 11:00am - 7:00pm
  • Monday 05-30 10:00am - 7:00pm

 

Some stores may have hours that differ from the mall hours displayed above.

We have special hours for the holidays.

Holiday hours

COVID-19: Policies and Procedures. Learn more.

Job

Floor Leader

Part Time

As a Floor Leader at Lush you bring enthusiasm and passion for Lush through a fresh and authentic customer, staff, and shop experience.

Unique Customer Experience:
· Model expertly tailored customer experience through active listening, genuine curiosity, and expert brand and product knowledge
· Engage with customers and staff by leading the conversations and consultations in the right direction
· Celebrate Successes and coach to opportunities identified in your team
· Adapt zoning structure of the floor to keep up with changes in traffic
· Prioritize customer experience by demonstrating urgency
· You are present in driving your own development as well as leading in the success of your team through solution oriented coaching and feedback.

Team Journey:
· Deliver and delegate chat-ins and chat-outs with every staff starting or ending a shift
· Show up to each shift as a model staff member with a positive attitude, dress code, a clean apron, and fresh appearance
· Engage as a leader in staff meetings and training sessions
· Contribute to an environment where forward-thinking, diversity, and inclusion are part of your team; model Lush's open door policy with a solution oriented attitude
· Provide staff with coaching and feedback and seek feedback from your team to grow

Operational Excellence:
· Assist in coaching team members on operational procedures as needed
· Utilize reporting to drive results and customize dashboard to assess drivers
· Ensure shop is stocked to meet visual standards and that proper rotation is followed
· Act in accordance to the behaviors outlined in Lush training and policy materials

Practice Floor Leadership:
· Create motivating and relevant daily focuses incorporating business drivers and behaviours that align with shop's focus
· Maintain hourly awareness of drivers and act to positively impact them through coaching to customer interactions
· Ensure the cash team is accurately and efficiently executing cash, till and credit/debit card transactions
· Delegate and follow up on store cleanliness standards by using checklists and current merchandising guidelines
· Performing bank runs and taking daily cash deposits to the bank

Business Hours
    • Tuesday 10:00am - 7:00pm
    • Wednesday 10:00am - 7:00pm
    • Thursday 10:00am - 7:00pm
    • Friday 10:00am - 9:00pm
    • Saturday 10:00am - 9:00pm
    • Sunday 11:00am - 7:00pm
    • Monday 10:00am - 7:00pm
Holiday Hours
    • Canada Day - July 1, 2022 11:00am - 7:00pm
    • BC Day - Aug. 1, 2022 11:00am - 7:00pm