Refund Policy

If for any reason you are not completely satisfied with your purchase, please return it with the purchase receipt, or enclosed gift receipt.
To be eligible for a credit or exchange, the item must be unopened, in original condition and packaging.

Before December 24:
  • Returns should be made at the One Stop Gift Shop, at Guildford Town Centre.
  • Must provide original purchase receipt.
After December 24:
  • All returns should be made to the retailer listed on the gift receipt.
  • Must provide gift receipt.
No refunds will be issued on gift cards or perishable food items.
The non-returnable items include:
  • Massage gift certificate
  • Pedicure gift certificate
  • Facial gift certificate
  • All GTC gift cards
  • Rocky Mountain Chocolates
  • Honeybee 3-pack flavoured honey