Visit Guest Services located on the second level by Bath & Body Works and the first level near the Food Court for all your shopping centre questions.
At Guildford Town Centre, we're committed to making your shopping experience as enjoyable as possible. We offer services that include:
Providing customers with directions and general information
Assisting shoppers with heavy bags
Assisting the elderly and mothers with children
Lost and Found
Stop by Guest Services to report any lost or found articles. You can also call us at 604-585-1565.
Portable Phone Chargers
Borrow a portable phone charger for your smartphone at Guest Services. Compatible with all devices. Valid photo ID required. One hour time limit.
Water Bottle Refill Stations
Refill your water bottle at one of our new refill stations and help keep plastic bottles out of our landfills. There are two locations, one by the Food Court washrooms and one is by the upper level washrooms next to Shaw.
Stroller, Wheelchair and Walker Loans
These items are complimentary while shopping at Guildford Town Centre. Valid government issued I.D. is required.
Complimentary Gift Wrap
Visit us with your gift purchased at GTC and we’ll wrap it up beautifully! Donations are appreciated to support the Surrey Fire Fighters' Charitable Society.
Left your lights on and need a jump-start? Contact Guest Services or Security and they will make arrangements to assist you.
Interactive Play Park
Your favourite place is now their favourite place! Bring the kids to GTC's Interactive Play Park for a 20 minute shopping break. The Play Park is located on the first level of the centre at the bottom of the London Drugs escalators.
PLAY PARK RULES
Parents, guardians and caregivers must supervise children at all times*
This interactive Play Park is for children 12 years and younger.
Please clean hands before entering.
Food, gum, and drinks are not permitted inside.
As a courtesy to others, please limit play time to 20 minutes.
Treat everyone and everything with respect and do not run or climb.
*The shopping centre does not supervise the Interactive Play Park. Please do not leave children unattended.